RCM communities guidelines
The following guidelines have been written to help you understand what being a member of the RCM communities means and ensure you get the best possible experience.
Please do not read or post messages unless you agree to abide by these guidelines, if you can’t agree with them then maybe the RCM communities just isn’t for you.
The guidelines may be changed at any time without notice, please check them every now and then. If you continue to use the communities we’ll assume you agree with the new guidelines.
If you have any questions about anything included in these guidelines, or would like us to explain anything in further detail, please contact us and we’ll do our best to answer your questions.
Our moderation:
• RCM operates a post-moderation process; anything that you publish to the community will appear straight away. The communities managers will read your posts afterwards, and may choose to remove or edit anything as deemed necessary.
• The communities managers are here to help keep the communities a lively, friendly and comfortable place. Occasionally you might find some content you don’t like or feel breaks the guidelines. Please report anything you disagree with to the communities managers and they will be happy to review it for you. You can do this by selecting the “report” option below any piece of content. We’ll review and take action as quickly as is reasonably possible.
• We feel this is the best way to moderate the RCM communities so that it can be kept open for discussion 24 hours a day, 7 days a week.
You and your account:
• To use the RCM communities you need to register and set up an account. Please only use one account, as we may remove any accounts that appear to be duplicated or suspicious.
• If you can’t remember your password you can request a new one.
• Your username is how other members of the communities will identify you. To avoid confusion please don’t use terms that misrepresent yourself or other communities members.
• For your safety online, we ask that you don’t include your full name, an email or website address, telephone or fax number in your username. We also request that you do not use any terms that others may find offensive.
Personal information:
• Please remember that all the information that you post here is in the public domain. We want you to stay safe in the RCM communities so we don’t allow you to post your own or other people's personal information.
• Respect client confidentiality and refrain from using personally identifiable information when discussing clients on the RCM communities.
• We have a Privacy Policy explaining how we handle personal information.
Remain respectful:
• Please be respectful when posting on the RCM communities, use clear, friendly language and remember most misunderstandings occur because it’s difficult to convey meaning in text.
• The aim of the RCM communities is to create a friendly and professional environment where exchange of information and constructive debates can take place. We welcome constructive criticism, but comments must be depersonalized and all staff names removed. It’s your right to disagree with an opinion, but don’t attack the person or people who hold it and please make your point respectfully. We may remove any comments others find offensive or threatening.
• If another communities member doesn’t want to be quoted or has other objections, please be respectful of their requests.
Keep it relevant:
• Most of the conversations in this communities relate to specific subjects. We know some conversations can be far-reaching, but content completely unrelated to the original topic may be moved to a more appropriate area or removed completely.
Swearing and abusive language:
• Offensive or abusive language is unacceptable in this communities. You should avoid using swear words or words that others may find offensive.
• We don't tolerate racism, sexism, homophobia, ageism or other forms of hate-speech or content that could be interpreted as such. There is no place for this content on the RCM communities.
• Harassing other communities members or any threats of physical violence will be taken very seriously and appropriate action will be taken by the communities managers if this is the case.
Impersonation and imitation:
• Impersonating other communities members is a form of harassment and we take this very seriously. We may remove any content, delete accounts and ban users who are found to be imitating others.
Spam content and advertising:
• The RCM communities is a support resource for RCM members and should not be used for promotion or commercial solicitation to our members.
• We consider spam to include promoting web addresses, products or service. Action will be taken against any company found to be passing themselves off as an individual.
Court cases and legal issues:
• Do not discuss industrial disciplinaries, tribunals or court cases.
Staying within the law:
• Posting any content that has an attached risk of prosecution for you or us, such as anything defamatory or breaking a copyright infringement, is not allowed. Please keep it legal.
Reporting content:
The community managers are here to help keep the community a lively, friendly and comfortable place. Occasionally you might find some content you don’t like or feel breaks the guidelines above.
If someone posts something you feel violates our Communities guidelines or Terms and Conditions, please let us know immediately, and then ignore it.
Report unfriendly content for review:
• Please report anything you disagree with to the communities managers and they will be happy to review it for you. Contact us by clicking on ‘More’ and selecting 'Report Abuse', or using the feedback form.
Think before you act:
• Persistent misuse of the complaints channels is disruptive and takes up a disproportionate amount of communities manager time. Please sit back and have a think before you report content. If you misuse the channels then the communities managers may have to take action against your account.
Communities managers have the final say:
• RCM communities managers reserve the right to delete any contribution, or take action against any user account, at any time, for any reason.
Protecting our communities
Communities managers will give out friendly reminders rather than warnings wherever possible, we understand that we are all human and make mistakes.
We don’t enjoy having to warn communities members and will think very carefully before doing so. We seldom ban first offences unless they are particularly severe.
However, if it becomes clear someone is unwilling to follow our house rules, they will be banned permanently. We issue permanent bans only as a last resort to protect our communities.
Our three-strike policy:
The RCM communities operates a three-strike policy for anyone found to be breaking the house rules or site terms and conditions. The three-strike policy is:
• First Warning: A reminder of conduct
• Second Warning: A warning that further infringements will result in a ban
• Third Warning: Exclusion from the communities